Everything travellers from Spain ask

Yes. Article 7 of Ukraine's Insurance Law requires foreigners to present at the border a medical insurance policy valid in Ukraine, issued by an insurer licensed in Ukraine. It applies to EU citizens too and at every border crossing.

No. Spanish policies exclude Ukraine because of the Foreign Ministry's do-not-travel advisory, and even if they did not, the Border Guard only accepts Ukrainian-licensed insurers. The European Health Insurance Card does not work either: Ukraine is not in the system.

Yes, every person crossing the border, whatever their age, needs their own cover. You can add children as companions on the same policy; the price per person is the same.

If you enter on the Ukrainian passport, no. If you enter on the Spanish one, yes: the Border Guard treats you as a foreigner and will ask for the insurance.

Usually not on exit. But you must hold valid cover for the whole stay: it is a legal requirement and, above all, it is what pays the hospital if something happens.

2 to 5 minutes after payment. It arrives as a PDF at the email you provided and you can also download it on the confirmation page.

Yes. The form works on mobile and the whole process takes about 5 minutes. Choose today as the entry date. Make sure you have data: in Przemyśl and Medyka there is Polish network; in Shehyni it is already Ukrainian.

As it appears in the machine-readable zone of your passport: no accents and N instead of Ñ. For example, «Muñoz Peña» becomes MUNOZ PENA. That is how the border system reads it.

Yes, up to 10 people. Add each companion in step 2 with their passport details. All have the same cover and dates and appear on the same PDF.

Check Spam and, in Gmail, the Promotions tab. Wait a minute and use «Resend the code». If it still does not arrive, write to us with the email you used and we check right away.

Medical expenses up to €3,000 (Basic) or €30,000 (Extended): emergency consultations, hospitalisation, surgery, ambulance, emergency dental care, medical evacuation and repatriation. It includes injuries caused by military action (missiles, drones, mines). Radiation risk can be added as an option on either plan.

Yes, on both plans. Injuries from missiles, drones, artillery or mines are treated like any accident, up to the limit of the chosen plan.

Call the 24-hour assistance number on the policy. They tell you which hospital to go to and arrange direct payment. If you pay upfront (a pharmacy, for instance), keep the invoices for reimbursement.

It covers the acute worsening of a chronic condition requiring emergency care. It does not cover scheduled treatment or follow-up of already diagnosed conditions.

Yes, infections are treated like any sudden illness: consultation, tests and hospitalisation if needed.

By Visa or Mastercard, Apple Pay or Google Pay on the WayForPay gateway. The charge is in euros. We do not store card details.

Yes, if you ask before the cover start date. Write to us with the policy number and the refund goes to the same card within 5 to 10 business days. Once cover has started, there is no refund.

The policy cannot be modified. If it has not started yet, cancel for a refund and buy a new one with the correct dates.

The PDF policy itself serves as proof of payment. If your company needs a separate document, ask us by email.