Refund policy
A simple rule: if cover has not started, we refund the full amount. If it has already started, the policy is in force and is not refunded.
When a refund is made
- Before the start date stated on the policy: refund of 100% of the amount paid, including the service fee.
- Error in the details detected before the start date: we cancel the policy with a refund and you can buy a new one with the correct details.
- Duplicate payment due to a technical error: refund of the repeated charge as soon as you notify us.
When no refund is made
- From 00:00 (Kyiv time) on the start date of cover, even if you ultimately do not travel or the trip is cut short.
- If entry is refused for reasons unrelated to the insurance (passport, criminal record, decisions of the Border Guard).
How to request it
- Write to info@insuranceforvisitukraine.com from the email address used at purchase.
- State the policy number (shown on the PDF) and the reason.
- We confirm the cancellation by email within 24 hours.
Timelines
The refund is issued to the same card used for payment. It usually appears on the statement within 5 to 10 business days, depending on the issuing bank.